Your Session has timed out or is invalid
You have been automatically disconnected from the BTO Online Server or the connection could not be established. This may be dues to a variety of reasons, some of which are described below.
| Security software | Computer idle | Unknown data entry | ||
| Some security software (e.g. firewall or anti-virus)
stops the session from being created in the first place. We use the session
to make sure your data are passed from page to page correctly. If you have recently
updated or installed any security software (or even Windows), and this error is now
appearing, you need to make sure http://blx1.bto.org is in your 'trusted sites'. You may
need to review the security software help to set this up. Once setup, please try again. |
It may be you have left your connection idle for more than 30 minutes. All sessions are timed out after 30 minutes of inactivity to conserve resources. Please close the browser and reopen the Mapping Tool to refresh your session. | Occasionally, something happens that we haven't catered for and this error page appears. Please close the browser and reopen the Mapping Tool to refresh your session. |
If you receive this error message and none of the suggestions above seem to explain the problem, please email full details of what has happened here.